Return Policy

At Royalwaspokane, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out as expected, whether it’s the size, style, or simply a change of mind. That’s why we offer a 30-day return policy to give you peace of mind when shopping with us. Please review the details below for our return and exchange process, and we’ll do everything we can to make your experience as smooth and convenient as possible.

Eligibility for Returns and Exchanges

• Product Condition:All items must be unused, unworn, and in their original, undamaged packaging. We cannot accept products that have been used, altered, or damaged in any way. This helps maintain the integrity of our brand and ensures that the product is in perfect condition for the next customer.
• Time Frame:Returns and exchanges are accepted only within 30 days of purchase. After this period, unfortunately, we will not be able to process your return or exchange.
• Proof of Purchase:To complete a return or exchange, we require a proof of purchase. This can be your order number or the receipt you received when purchasing the item(s) from our website. This ensures that we can process your request promptly and accurately.

How to Initiate a Return or Exchange

If you meet the conditions listed above and would like to return or exchange an item, please follow these steps:

Reach out to our customer service team to initiate a return or exchange. You can contact us by phone or email:

• Phone: +1 (207) 491-6275
• Email: royalwaspokane@hotmail.com

When contacting us, please include the following information:

• Your order number
• A brief description of the issue (e.g., item not as expected, wrong size, etc.)
• Whether you prefer a return or an exchange

Receive Instructions:Once we have your details, our customer service team will provide you with the instructions to proceed with your return or exchange. Depending on the item and situation, you may be asked to return it to us.

Package Your Return:Please make sure the product is securely packaged in its original packaging to prevent any damage during transit. We recommend using a tracked shipping method to ensure your item's safe return.

Return Shipping:Return shipping costs are the customer's responsibility, unless the return is due to a defect or our error. We suggest using a shipping carrier with tracking and insurance, as we cannot be held responsible for lost or damaged items during the return shipping process.

Refund or Exchange:Once we receive the returned item and verify that it meets the return conditions, we will process your refund or exchange request. Refunds will be issued to the original payment method. For exchanges, we will ship the replacement item to you at no additional cost.

Refunds

• Processing Time:After we receive your returned item and confirm it meets the return policy, please allow 7-10 business days for the refund to be processed and posted to your account. The exact time may vary depending on your payment method and financial institution.
• Refund Method:Refunds will be issued to the original payment method used for the purchase. If you paid via PayPal, the refund will be processed through your PayPal account. For credit/debit card payments, the refund will be issued to the same card.
• Partial Refunds:In some cases, if the returned item does not meet all of our return criteria (e.g., damaged packaging or signs of use), we may issue a partial refund. If this occurs, we will contact you before processing any refund to ensure transparency.

Non-Returnable Items

While we strive to offer a flexible return policy, certain items cannot be returned or exchanged for health and safety reasons.

These include:

• Items marked as final sale (e.g., clearance or discounted items)
• Customized or personalized products

Please review the product details carefully before purchasing if you have any concerns about the item.

Exchanges

If you are seeking an exchange (e.g., for a different size or color), we will be happy to assist. Please follow the return process above. Once we receive the returned item, we will ship the exchange to you. If the item you wish to exchange for is unavailable, you may be offered a different item or a refund.

Damaged or Defective Items

If you receive a damaged or defective item, please notify our customer service team immediately. We will provide a prepaid return shipping label so you can return the product at no cost. Once we receive the defective item, we will offer a full refund or a replacement, at your preference.

Our Commitment to You

At Royalwaspokane, customer satisfaction is our top priority. We understand that sometimes returns and exchanges are necessary, and we want to make the process as simple as possible for you. We are committed to providing you with high-quality products. If for any reason your purchase doesn't meet your expectations, we will work diligently to resolve the issue in a fair and timely manner.

Thank You for Shopping with Us

We genuinely appreciate your support of Royalwaspokane and thank you for choosing us for your beauty and fashion needs. Every return or exchange is an opportunity for us to improve, and we are dedicated to providing you with the best possible service. If you have any further questions about our return policy, need assistance with a return or exchange, or simply want to share feedback, please don't hesitate to reach out to our customer service team. We’re here to help!